July 6, 2021

Transcript Overview Resources What does it take to have a great day at work in your practice? I’m sure there are a lot of different ways to answer that question!  Maybe

July 6, 2021

Transcript Overview Resources Let’s talk about another way to create or sustain a fully engaged team.  At first, it sounds pretty simple.  If you want an engaged practice, hire engaged

July 6, 2021

Transcript Overview Resources Sometimes, we reach that place.  That situation where we have done all of our good leadership things.  We have supported, coached, developed, invested, and built a culture

July 6, 2021

Transcript Overview Resources In our discussion of things we must do to create more employee engagement, I would like us to think about the critical need to ask our team

July 6, 2021

Transcript Overview Resources In the previous module, we talked about the importance of coaching effectively, which contributes heavily to development, but it’s just one part of a more complete learning

July 6, 2021

Transcript Overview Resources challenging part of the process for you?”  Or, “Boy, that client was pretty intense.  Is there anything you would have said differently to him if you’d that

July 6, 2021

Transcript Overview Resources I mentioned already that involvement helps support engagement and it’s much easier for employees to stay fully engaged in meetings that are discussions rather than lectures.  For

July 6, 2021

Transcript Overview Resources The first leadership action for building or sustaining an engaged practice team is to create a vision for your practice.  One of the best ways to create

July 6, 2021

Transcript Overview Resources Creating and sustaining a fully engaged practice team, building a place where your vets, technicians, front desk staff, groomers, assistants, and kennel team are excited to come

July 6, 2021

Transcript Overview Resources We’ve covered seven of the eight components that help build or sustain a fully engaged team.  They are: create a vision, organize collaborative meetings, coach effectively, focus

July 6, 2021

Transcript Overview Resources If you have been through Parts I and II of this course, you know by now that leaders make a huge difference in the engagement of employees. 

July 6, 2021

Transcript Overview Resources How did you do?  How do you feel?  Was it difficult going through those?  We just explored eight things that leaders do that consistently and effectively destroy

July 6, 2021

Transcript Overview Resources It’s a simple fact that no one really works better when they are micromanaged.  Micromanaging is hovering over someone’s shoulder, checking every bit of their work, and

July 6, 2021

Transcript Overview Resources In the past several modules, we’ve discussed some leader behaviors that will crush employee engagement: hoarding information, not trusting employees, focusing on blame, not listening, taking all

July 6, 2021

Transcript Overview Resources Think about this for a moment.  If you have a child, and many of you may actually be in this situation, and they come home from school

July 6, 2021

Transcript Overview Resources Sometimes, as managers, we feel like we are taking care of everything and we’re doing a lot to ensure the practice runs smoothly and efficiently.  But if

July 6, 2021

Transcript Overview Resources When I work with veterinary practices, one of the questions I initially ask is, “How are problems solved here?”  I also ask, “If you have a good

July 6, 2021

Transcript Overview Resources This concludes Part I of our three-part course where we explored the five components of human engagement: Fairness, Value, Clarity, Contribution, and Connection.  I would encourage you

July 6, 2021

Transcript Overview Resources Connection is the fifth part of engagement.  Without connection, there is no engagement for long, even if the other components are present.  According to a Veterinary Hospital

July 6, 2021

Transcript Overview Resources So far, we’ve talked about how hoarding information and refusing to trust our team are deal breakers for creating an engaging environment where talented people want to

July 6, 2021

Transcript Overview Resources Some employee handbooks are filled with rules that are a result of the negative actions of others in the past.  In the handbook, it may state that