Take a few seconds to think about the things you loved about working in a veterinary practice when you first started. I’ve asked a lot of practice owners and managers to share those thoughts over the years, and their answers usually have some similarities. Most people say they loved working with animals, and they shared the joy they experienced when they saved a life or helped a client and a pet live together more happily. Those things matter. Over time though, some of the joy of veterinary medicine can get lost in the hectic world of owning or managing a practice.
You know better than I do that when you work in a veterinary office, no two days are the same. The work is fast-paced and even chaotic. When the people on your team are in sync and working towards a common goal, when they’re coming together to save a pet, tackle a full surgery schedule, or work through a difficult case, the work can be invigorating and incredibly fulfilling. When your team is not working well together – that’s a different story. When your staff is more concerned about who said what to whom than they are about the animal in front of them, when the front and the back are not communicating effectively, when people seem confused about who’s supposed to be doing what, or when the team seems to be disengaged and apathetic, something you once loved can become a stressful mess.
It doesn’t have to be this way. You can build the practice of your dreams and the high performing team you need but probably not until you have decided exactly where you want to go. That’s the first step in creating the practice you want. It’s developing a vision for the kind of team and practice you eventually want to become.
In this course we’ll discuss why creating a collaborative vision for your practice is so important. We’ll teach you how to work with your team to create this vision, and we’ll teach you how to use this vision as the foundation for any and all changes you want to make in your practice, from improving communication, to eliminating drama and conflict, to hiring the right people for your team.
You can completely transform the culture of your veterinary practice, and that journey will begin with deciding, together, what the destination should look like. Let’s get started.
